Privacy Policy
Thank you for visiting this website (this “Site”), which is owned and operated by Lucidappliances LLC (Lucidapplianced, Lucid,” “we,” “us,” and “our”). Privacy is of high priority for Lucid appliances LLC. Therefore, we do our best to protect the privacy of users that browse our website. Our Privacy Policy discloses how we collect, use, and safeguard our clients’ users’ privacy. This policy explains how we use the information that you provide and/or we collect from our website users. By using our website, services, mailings, and other services we provide, you agree to the collection and use of the information that you provide outlined in our Privacy Policy.
Effective Date
March 1, 2022
Table of Contents
Information About Third-Party Cookies
How We Protect Your Information
Retention of Personal Information
Site Servers May Be Located Outside Your Home Country
This Privacy Policy May Changes
Scope of This Policy
This online privacy policy (hereinafter referred to as “Policy”) shall apply exclusively to information collected through Lucidappliances-owned websites whereupon it is published. This Policy shall not extend to third-party platforms, including but not limited to websites owned by our franchisees, social media platforms, vendor websites, or websites of other corporate entities, limited liability companies, or similar business organizations. Furthermore, this Policy shall not apply to Lucidappliances-owned websites or other Lucidappliances-owned platforms whereupon it is not published. Additionally, this Policy shall not govern information collected through alternative channels, such as telephonic communications or in-person interactions.
By installing any third-party application, you hereby authorize said application to perform actions and/or share with the third-party application the information communicated to or requested from Lucidappliances. Lucidappliances shall transmit said information through the third-party application, which shall subsequently traverse the internet. Lucidappliances shall not be held liable for any dissemination, utilization, misutilization, and/or disclosure of user information through the utilization of this or any third-party application.
Certain information collected through this Site may constitute “personal information” – defined as information that identifies you personally, either independently or in conjunction with other information available to us. Other information may be non-personally identifiable, such as data collected by cookies or similar tracking technologies.
This Policy may be supplemented or amended periodically by additional privacy notices (hereinafter referred to as “Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing additional details regarding the information we collect on those particular pages, the purposes for which that information is required, and options you may have regarding the ways we utilize that information. In certain circumstances, specific Privacy Notices may be required to ensure compliance with privacy legislation of the countries, provinces, or states wherein we conduct business operations.
Your Consent
By utilizing this Site, you hereby provide express consent to the collection, utilization, disclosure, and transfer of your information as set forth in this Policy (and any Privacy Notices that may apply to you). In the event that you do not consent to the collection, utilization, disclosure, and transfer of your information as set forth in this Policy (and any Privacy Notices that may apply to you), you are hereby prohibited from utilizing this Site. Should you have inquiries regarding this Policy or any Privacy Notice, you may contact us utilizing the information provided in the designated section below.
Mobile Messaging Privacy
We respect your privacy. We do not share SMS content with third parties. We will only use your personal information (PII) to transmit your mobile messages and respond to you if necessary. This includes, but is not limited to, sharing PII with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE WEBSITE OR THE SOLUTIONS TO ANY THIRD PARTY FOR MARKETING PURPOSES.
Nonetheless, we always reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, avoid liability, or protect our rights or property in accordance with applicable data protection laws.
By providing your telephone or cell phone information, you knowingly and voluntarily agree to indemnify Lucid Appliances and its affiliates against any claims arising from SMS communications.
SMS/MMS Terms & Conditions
Our service communication program provides updates and notifications related to appliance repair services. You can expect messages regarding appointment reminders, service updates, and other relevant information upon opting in.
Messaging frequency may vary.
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to manager@lucidappliances.com or visit our website at https://lucidappliances.com/.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.
See privacy policy at https://lucidappliances.com/privacy-policy/ for privacy policy and SMS Terms of Service.
Types of SMS Communications:
Customer care: Updates regarding jobs, parts, or other relevant information.
Marketing: SMS about upcoming promotions and sales
Our Terms of Use
This Policy constitutes an integral component of the Terms of Use that govern your utilization of this Site. A hyperlink to our Terms of Use is provided at the footer of each page of this Site for your reference.
Your Choices
In General. We acknowledge and respect your right to make determinations regarding the methods by which we collect, utilize, and disclose your information. This Policy delineates several options available to you, such as your ability to opt out of receiving “cookies.” We may request that you indicate your preferences at the time and on the page whereupon you provide your information.
Do Not Track Mechanisms. California legislation requires this Policy to address our response methodology to any “Do-Not-Track (‘DNT’) signal” transmitted by your browser. Due to the evolving nature of technology and the absence of industry consensus regarding the interpretation of DNT signals, we cannot, at present, provide assurance regarding the honoring of DNT signals.
Previously Expressed Preferences. You may modify preferences previously expressed regarding our utilization of your information. Should you, at any time, wish to be removed from our mailing lists, please contact us utilizing the information provided in the contact section below.
Information We Collect
Information You Manually Provide. Lucidappliances collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site, for example, we collect the information you provide when you request service, express interest in becoming a franchisee, send us questions, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name and contact information.
Information from Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information from Your Browser or Device. Lucidappliances collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit.
The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:
- collect information about the ways visitors use this Site – which pages they visit, which links they use, and how long they stay on each page.
- support the features and functionality of this Site – for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits.
- personalize your experience when you use this Site, and
- improve our marketing efforts, including through use of targeted advertising.
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all the functionality of this Site if your browser rejects our cookies.
Information About Third-Party Cookies
In addition to the cookies, Lucidappliances delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, read the Google Analytics definition here.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this Site or on other websites.
You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by selecting a browser add-on here. Please note that the Add-on does not prevent information from being sent to Lucidappliances.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please select collection opt-out here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes.
It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism is device and browser specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need take the steps outlined above from each device and browser.
How We Use Your Information
Generally, we use the information we collect through this Site:
- to provide the information, products, and services you request.
- to provide you with effective customer service.
- to provide you with a personalized experience when you use this Site.
- to contact you with information and notices related to your use of this Site.
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us).
- to improve the content, functionality, and usability of this Site.
- to better understand your needs and interests.
- to improve our products and services.
- to improve our marketing and promotional efforts.
- for security, credit or fraud prevention purposes, and
- for any other purpose identified in an applicable Privacy Notice, click-through agreement, or other agreement between you and us.
We transfer customer information to franchisees, service providers, vendors and other companies who globally support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys. These companies must adhere to strict confidentiality obligations in a way that is consistent with this privacy policy and the agreements we enter into with them. We do not share your SMS opt-in data and consent with third parties for their own marketing purposes.
How We Share Your Information
With Third-Party Vendors. Lucidappliances shares information collected through this Site with third-party vendors acting as our agents or on our behalf. For example, we may engage third-party vendors to design and operate this Site, conduct surveys, or assist with our promotional initiatives. These third-party vendors may require access to information about you to perform their designated functions.
With Other Users of this Site. You may have the capability to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post utilizing the social networking tools we make available to you and that does not constitute “Feedback” (as defined in our Terms of Use). Any personal information contained within UGC can be accessed, collected, or utilized by others.
Furthermore, we may utilize UGC you submit for advertising campaigns and other promotional activities. We may or may not utilize your name in connection with such usage, and we may or may not seek your consent prior to utilizing the content for such purposes. Therefore, you should not have any expectation of privacy with respect to UGC you submit on or through this Site.
With Third-Party Social Media Platforms. We may provide functionality on this Site that enables you to automatically post information regarding actions taken on this Site to a third-party social media platform (such as Facebook or Twitter). Should you elect to utilize this functionality, individuals with access to your profile on the third-party platform may view the actions you have taken – for example, the products or services you have purchased. Accordingly, you should have no expectation of privacy regarding those actions.
Moreover, should you elect to link your profile on this Site with an account on a third-party social media platform, we may share the information contained in your profile with that third-party platform. We may also utilize third-party social media platforms to present you with interest-based advertisements. To facilitate such advertisements, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the advertisements we serve.
In Aggregate or De-Identified Form. We utilize information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties to assist them in understanding our user base. We may also share information regarding how particular individuals utilize this Site with third parties, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as distinguished from Site users collectively.
To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a potential crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property, or safety of our users or others.
As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page, you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click-through agreement to which you have agreed.
How We Protect Your Information
Lucidappliances implements reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. While we employ reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information transmitted over the Internet or stored in our databases and will not be responsible for security breaches beyond our reasonable control.
Children’s Privacy
You must be at least 13 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, please do not use this Site.
Access to Your Information
If you would like to review, correct, or update the personal information you have provided to us through this Site, please contact us using the information provided below. We will respond to your request within a reasonable timeframe or within the time limit established by applicable privacy law. We will make reasonable efforts to comply with your request as required by applicable law.
Retention of Personal Information
Lucidappliances retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.
Site Servers May Be Located Outside Your Home Country.
Lucidappliances is a U.S. business and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries.
However, we will process your information in accordance with this Policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.
Governing Law
This Policy shall be governed under the laws of the State of Texas, United States of America without regard to its conflicts of law provisions.
This Privacy Policy May Changes
Any new changes to our Privacy Policy will be posted here in order to keep our users updated on any improvements of our privacy policies.
For any questions about our Privacy Policies, feel free to contact us through: info@lucidappliances.com.
Lucidappliances reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.
Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy-policy” at the bottom of each page of the public areas of this Site.